If your ad has been rejected, don’t worry! Each rejection includes a clear reason. Here’s how to resolve it step by step:
1. Check the reason for rejection
- You’ll find the reason for the rejection in your dashboard.
- Compliance experts always provide a detailed explanation; if the reason isn’t immediately clear, they may also attach a screenshot for further clarification.
2. Resolve security issues
MGID collaborates with GeoEdge, a trusted leader in ad security and verification solutions for online and mobile advertising. GeoEdge enables us to identify and address issues like non-compliant or inappropriate content, malware, phishing attempts, data leakage, and operational or performance concerns.
If your ad has been rejected due to security concerns, ensure that your ad link:
- Directs users to the correct final destination URL.
- Includes content that is relevant to the ad.
- Points to content free from security violations, such as malware, phishing attempts, intrusive pop-ups that block browser exit, unauthorized automatic downloads, or redirects triggered without user interaction.
3. Use the resources available
- To understand how to fix the issue, find tailored advice in MGID guidebook.
- To understand why your ad was ranked and categorized in a specific way refer to the relevant sections of our guidelines.
4. Make the necessary changes
Once you've reviewed the rejection reason and guidelines, make the necessary updates to your ad directly in the dashboard.
Need additional help? If you've tried all the steps and still require assistance, feel free to reach out to your manager.