Can I Request a Refund?

Yes, as our Advertiser partner, you can request a refund of your remaining balance anytime. 

All you need to do is inform your personal manager, and we'll handle it.

At MGID, all funds, except those already spent, are refundable. There are no fees associated with the refund process.

Please note the refund will be issued to the original payment method, and there is no option to change it.

If you consider a refund because of the low campaign performance, we recommend contacting your personal manager or our support specialist before making this decision. Feel free to use the live chat to get in touch. We will thoroughly investigate it and devise a tailored improvement strategy for your ad campaign.